Voluntary Codes of Conduct and Public Commitments Disclosure

Voluntary Codes of Conduct and Public Commitments are non-legislated commitments by the Canadian banking industry, associations, and other organizations to shape behaviors in order to safeguard and better serve customers. Mega Canada (the “Bank”), in its commitment to customer protection, has adopted various voluntary codes of conduct and public commitments. These guidelines and commitments outline the expectations for customer service when banking with the Bank.

• Model Code of Conduct for Bank Relations with Small- and Medium- Sized Businesses (1994)
• https://www.cba.ca/Assets/CBA/Documents/Files/Article%20Category/PDF/vol_20090403_bankrelationssmes_en.pdf
• This Code of Conduct outlines how banks interact with small and medium-sized businesses. It focuses on four main principles: transparency, accountability, fair lending practices, and effective complaint handling for small and medium-sized businesses.
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• Commitment on Powers of Attorney and Joint Deposit Accounts (2014)
• https://www.cba.ca/Assets/CBA/Documents/Files/Article%20Category/PDF/vol-poa-joint-account-en.pdf
• A commitment to provide customers with essential information to help them understand the significance of setting Powers of Attorney and opening joint deposit accounts.
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• Code of Conduct for the Delivery of Banking Services to Seniors (2019)
• https://cba.ca/Assets/CBA/Documents/Files/Article%20Category/PDF/vol-seniors-en.pdf
• This code of conduct establishes principles that banks need to follow when providing to seniors in Canada, ensuring their needs and interests are respected and prioritized.
• Banks are required to publish annually a report on the steps they have taken to support the Code’s principles and any other steps have taken to improve banking services to seniors.

• 2023 Annual Report for Senior Code

Contact Information

If you have any concerns regarding the Bank’s compliance with Voluntary Codes of Conduct and Public Commitments or wish to file a complaint, you can talk to a Bank employee that you have been doing business with. If your concern is not addressed to your satisfaction, you can also send an email to: complaintsca@megaicbc.com.